
Genex Digital Voice Recorder
GDR-256 is a handy digital system for recording telephone calls. It guarantees full control and security over financial and business transactions. It greatly contributes to the improvement of telephone and client services. It helps in the control and reliability of security services, health services, and filing of transactions and agreements over the telephone.
Advandages of Use
- According to statistic research in big companies, the percentage of real and "virtual" mistakes was decreased by 80-90% during all telephone transactions.
- Offers immediate improvement to the level of telephone transactions services (politeness-behavior-effectiveness) and improves the professional and reliable profile of the Company towards its clients.
- Offers training and seminars on exploiting the recording system through the use of case studies; control of potential - possible conditions.
- Offers full and effective control by aiming at informing technical departments and dealing with failures.
The system is accompanied by Client Software (Remote Control) for controlling the system and reviewing calls by authorized network users.
System Operation Drawing


Technical Specifications:
- Tracks per Unit
From 4 to 256 recording tracks. BRI & PRI ISDN recording, both analog and digital lines. When the system is equipped with digital tracks, it can be connected in parallel with the internal digital tracks we wish to record. In several telephone centers, such as Alcatel, Avaya, Ericsson, Nortel and Siemens, the system may record the caller id of the client dialling or dialled, even in the case of digital internal telephones. - Equipment
Industrial construction system comprising of central unit, monitor, keyboard and mouse. - Troublesooting and Alarm
The system is self-controlled (in all tracks) and in case of failure there is both a visual and a sound alarm sigmal. The indication is displayed in any LAN or WAN computers you wish, through the Client Software (Remote control). - Access Control and Security
The system supports multiple users with different access levels, depending on their rights. To control system use, the time the users entered the system, the network P/C they used and the exact calls they reviewed are logged for each user. - Capacity for Conversations
Direct access to at least 17,000 hours of recordings (Buffer) for fast recovery, reproduction and backup without time limits. - Storage of Conversations (Backup)
Automatic and constant duplication of security copies (Backup) in either DVD-RAM or hard disk. Access to filed archives is easy thanks to a personal number (ID number), recorded by GDR-256 in all media; it is very simple, intended for easy filing. A DVD media 9,4 GB in every disk (media) reserves conversations of 1,500 hours (750 hours on each side). - Environmental Conditions
Temperature | Humidity Operation:from +5° C to +35° C | from 20% to 80% Back-up: from -10° C to +35° C | from 20% to 80% - Adtional Options
UPS exclusively for the recording system. Raid Disk operation capability (for Disk Mirroring). Compatibility with remote access programs such as PC Anywhere (for remote support or support of recording systems installed in company branches).